Quality Talk
ERI IS COMMITTED TO PROVIDE INCREASING VALUE TO OUR CUSTOMERS THROUGH STRONG CUSTOMER FOCUS AND CONTINUOUS IMPROVEMENT IN QUALITY, COST AND DELIVERY OF OUR PRODUCTS AND SERVICES

QUALITY OBJECTIVES/METRICS
  • WE SHALL MONITOR THE EFFECTIVENESS OF OUR POLICY AND THE OBJECTIVES THROUGH MEASUREMENTS OF
  • PRODUCT NON - CONFORMANCE < 1.25%
  • ON - TIME DELIVERY COMPLIANCE > 80%
  • CUSTOMER COMPLAINT
  • MAJOR - ZERO IN A MONTH
  • MINOR - LESS THAN FIVE IN A MONTH
  • WE SHALL ACHIEVE THIS BY
  • DESIGNING PRODUCTS TO MEET CUSTOMERS REQUIREMENTS AND CONFORMING TO NATIONAL / INTERNATIONAL STANDARDS
  • ADOPTING WORK PRACITCES CONFORMING
  • TO ISO 9001 : 2000 QUALITY SYSTEM STANDARD
  • ADHERING TO PRODUCT AND PROCESS SPECIFICATIONS
  • DURING ALL STAGES OF PROUDCTION